Dorval Update to COVID-19

March 17, 2020

Greetings to all,

First and foremost, we hope this finds you healthy under these trying circumstances. As everyone is aware, we find ourselves in unprecedented and rapidly changing times with all of us having to make adjustments to daily life. In addition, unfortunately now, to how we conduct business.

We are writing to inform you that, in the interest of safety, as of the end of the day today, (Tuesday, March 17, 2020) the Dorval administrative office will be closed. However, we will continue to operate with all Dorval staff working remotely from home. We are working diligently to ensure all processes and procedures remain as seamless as possible, but as this is unchartered territory for all of us, we ask for your understanding while we get our bearings and navigate the situation.

All personnel can still be reached at their respective email addresses. If you need to reach any of us by phone, call 1-800-DORVAL2. Please enter the extension of the person you are trying to reach. No messages will be saved in our general voice mailbox. Our warehouse remains open at this time with orders shipping as normal. Should that change we will provide an update immediately.

At this time, we plan to operate in this temporary capacity for the remainder of this week and all of next week. We will reassess as we move along and alert you of any changes as we know more.

We thank you in advance for your patience and understanding, and we wish you good health and safety for the duration of COVID-19.

The spread of COVID-19 over the last few weeks has been affecting everyone around the world. We are doing our best to make thoughtful decisions based on what we know about the virus. We recommend following Centers for Disease Control & Prevention (CDC) and World Health Organization (WHO) for updates and how to stay best prepared during this time. Please click on these links for more information:

https://www.cdc.gov/
https://www.who.int/

Wishing you all well and we thank you in advance for your continued support.

The Dorval Trading Team

Dorval Trading Co., Ltd.