Dorval Update to COVID-19

Update July 2, 2020

July 2, 2020

Dear Dorval Customers and Associates:

It goes without saying that these past few months have been challenging for us all. We have all learned to adjust our normal daily lives and routines. As we continue to navigate through the pandemic guidelines mandated by each state, we would like everyone to know that the health and safety of our staff, our warehouse and suppliers and all of you remains a top priority for us. As we work together to fight this crisis, our team is doing their best to continue to provide the same great product and service you expect while working to keep things as close to normal as possible.

For our loyal customers, Dorval will continue to receive, process and ship orders in the same timely manner as we have been doing all along. The entire staff continues to work remotely at this time and will continue to do so for the time being. We remain ready to assist you with your orders and any questions you may have. We can still be easily reached via emails and through our voicemail system, however as a reminder, messages left in our general voicemail will not be forwarded.

EMAIL: All personnel can still be reached at their respective email addresses.

PHONES: You may call our office number and any voice mail messages left for specific individuals will be forwarded to that individual, however, the general mailbox will not be forwarded.

Sales & Marketing-

Jenifer x210

Danielle x208

Customer Service-

Sharon x203

Tandra x201

Gail x205

Accounting-

Gisela x202

John x206

Nancy x227

EAST COAST WAREHOUSE: remains open at this time with orders shipping as normal. Should that change we will notify you immediately.

SAMPLES: Sample requests are slowly beginning to be mailed, when it is possible to schedule time in our office. However, we ask for your patience as the time normally spent safely preparing and shipping the samples may take a little longer than usual.

Please be assured that it is Dorval’s intention to have our team return to working in the office, and we’re preparing our plan for when that day happens.  Until then, we thank you in advance for your continued support and cooperation, as well as your patience and understanding.  It’s very important to us that we all remain safe and healthy and work through this together and are kind to each other along the way.

The Dorval Trading Team

Dorval Trading Co., Ltd.

 

The spread of COVID-19 over the last few months has been affecting everyone around the world. We are doing our best to make thoughtful decisions based on what we know about the virus. We recommend following Centers for Disease Control & Prevention (CDC) and World Health Organization (WHO) for updates and how to stay best prepared during this time. Please click on these links for more information:

https://www.cdc.gov/
https://www.who.int/

Statement March 17, 2020

March 17, 2020

Greetings to all,

First and foremost, we hope this finds you healthy under these trying circumstances. As everyone is aware, we find ourselves in unprecedented and rapidly changing times with all of us having to make adjustments to daily life. In addition, unfortunately now, to how we conduct business.

We are writing to inform you that, in the interest of safety, as of the end of the day today, (Tuesday, March 17, 2020) the Dorval administrative office will be closed. However, we will continue to operate with all Dorval staff working remotely from home. We are working diligently to ensure all processes and procedures remain as seamless as possible, but as this is unchartered territory for all of us, we ask for your understanding while we get our bearings and navigate the situation.

All personnel can still be reached at their respective email addresses. If you need to reach any of us by phone, call 1-800-DORVAL2. Please enter the extension of the person you are trying to reach. No messages will be saved in our general voice mailbox. Our warehouse remains open at this time with orders shipping as normal. Should that change we will provide an update immediately.

At this time, we plan to operate in this temporary capacity for the remainder of this week and all of next week. We will reassess as we move along and alert you of any changes as we know more.

We thank you in advance for your patience and understanding, and we wish you good health and safety for the duration of COVID-19.

The spread of COVID-19 over the last few weeks has been affecting everyone around the world. We are doing our best to make thoughtful decisions based on what we know about the virus. We recommend following Centers for Disease Control & Prevention (CDC) and World Health Organization (WHO) for updates and how to stay best prepared during this time. Please click on these links for more information:

https://www.cdc.gov/
https://www.who.int/

Wishing you all well and we thank you in advance for your continued support.

The Dorval Trading Team

Dorval Trading Co., Ltd.